Frequently Asked Questions

• How can I pay my Voce Telecom bill online?
• Why do some states have higher In-State rates than others?
• What is the difference between Intrastate and Interstate calling?
• If I change Long Distance Carriers, does my Local Carrier change?
• Can I move my Toll-Free number from one carrier to another?
• Do Calling Cards have International Access?
• If I change Long Distance carriers will there be an interruption in service?
• If I change or add phone numbers do I need to call Voce Telecom?
• Who do I call with billing or support questions?
• Why are the taxes on my bill different than they were before?
• What are all the different fees that are part of the Tax Breakouts/Fees?

How can I pay my Voce Telecom bill online?

To pay your bill online, simply click the "View/Pay Your Bill" option in the "Long Distance" section of the top menu, or click here! For the best experience, please use Data Explorer 6.0 or higher when logging into the Customer Portal!

Why do some states have higher In-State rates than others?

Your local carrier originates all Long Distance calls and passes them off to your Long Distance carrier and charges a per minute access fee. The access fee varies from state-to-state.

What is the difference between Intrastate and Interstate calling?

Intrastate is when a call originates and terminates in the same state (ex: California to California). Interstate is when a call originates in one state and is terminated in another (ex: New York to Florida).

If I change Long Distance Carriers, does my Local Carrier change?

No, you local carrier remains the same and they send your Long Distance calls to you carrier of choice.

Can I move my Toll-Free number from one carrier to another?

Yes. You will need to fill out a Letter of Agency or Responsible Organization form with your new carrier and they will submit the request to move your toll-free number to them.

Do Calling Cards have International access?

Voce Telecom Calling Cards allow you to place calls to International countries from the United States, but they do not work when making calls from outside the United States.

If I change Long Distance carriers will there be an interruption in service?

No. Voce Telecom submits an order to your local carrier to move your Long Distance service to Voce Telecom. This process is seamless to the customer. If you have a “PIC Restriction” on your phone number(s), a Voce Telecom representative will contact you and explain how to make the change with your local carrier.

If I change or add phone numbers do I need to call Voce Telecom?

YES! You MUST notify Voce Telecom off all number changes and additions. We need to set your numbers up in our switch or with underlying carriers for service. Failure to notify Voce Telecom may result in you being billed by another carrier.

Who do I call with billing or support questions?

Voce Telecom Customer Service can be reached at 1-800-284-1310.

Why are the taxes on my bill different than they were before?

Our old billing tax system had not been updated for over 1 year and was not accurate for telecom type transactions. This resulted in the under-payment of taxes that was in the advantage of our customers.

Our new billing system uses a regularly updated and more accurate Telecom oriented tax system.

Our new billing system uses BillSoft, an outside company that neither Voce Telecom or our billing system control. BillSoft is regularly audited for its accuracy. For more information visit http://www.billsoft.com/whybillsoft.html.

Taxing and rates are very complex and are based on geographical area, traffic patterns, and type of telecom products. It is not possible to produce a generic list of tax breakouts and individuals rates. However, per customer's request we can provide a detailed breakout based on a given bill within 2 business days. Any requests for this information can be directed to billing@Vocetelecom.com with the bill date and account number.

What are all the different fees that are part of the Tax Breakouts/Fees?

FEDERAL TAXES: Federal taxes are assessed as a percentage of local service charges, and certain surcharges that are remitted to the federal government.

STATE TAXES: State taxes are assessed as a percentage of jurisdictional service charges.

COUNTY/CITY/LOCAL TAXES: Such taces may also apply and vary by jurisdiction.

FEDERAL UNIVERSAL SERVICE FUND (USF) TAX: The federal USF supports telecommunications services in high-cost areas, low-income subscribers, rural health care providers, schools and libraries.

The USF is assessed as a percentage of interstate and international long distance charges, private line charges and end-user access charges (PICC see below).

STATE UNIVERSAL SERVICE FUND TAX: The state USF is assessed as a percentage on all intrastate local service charges, including local usage, intrastate long distance charges, and certain telephone feature services. The purpose of the state USF is to ensure that basic telephone service is available at reasonable and affordable rates.

E911 TAXES: This surcharge funds 911 emergency response services.

PRE-SUBSCRIBED INTEREXCHANGE CARRIER CHARGE (PICC): This is a charge that long-distance customers pay for use of the local network to complete long distance calls. The PICC is assessed at a flat rate for multi-line business customers and is subject to federal taxes, USF, and state taxes.

BILLING PROCESS FEE: This charge is applied for invoices less than a ten U.S. dollars to recover costs incurred for bill processing. This 49¢ fee allows us to provide competitive rates for all our customers.